Frequently Asked


If you don't find the answers to your questions in our FAQ, give us a call at 562-342-4578 to speak with our customer service, we would be happy to help!

Simply select Schedule A Pickup icon to signup or download the app and request pickup. Calling us at 562-342-4578 works also.
Laundry Guys does not charge an extra fee for pick-up and delivery, but our over-the-counter prices are discounted.
It is not necessary to be present for pickup or delivery as long as we agree upon the method to receive/drop off your laundry, e.g., do you have a concierge or not. In the case of a concierge, you can leave your laundry, in the provided garment bag, with the concierge and we will pickup & deliver your fresh clean garments. If you do not have a concierge, you can leave us a key to access your building and pickup & deliver your laundry from in front of your apartment or Garage.
Inform the driver, or place a completed Special Care Form in your drop-off bag. Use Your Account profile tab on our app to make changes at any time, or send a special request. All the key information in your profile will enable us to accurately and professionally process your service orders. Preferences can also be modified at anytime by informing us in person, or by phone.
During sign up process, you must enter your credit card details. We use your card on file for all transactions. Laundry Guys applies all security standards and uses a leading North American payment provider, to deliver secure and reliable payment solutions that make the customer experience convenient and dependable. Laundry Guys does not share your credit card information with anyone. You can view our privacy policy. Alternatively, you may logon to your app account and pay your outstanding invoices using our secure online services.
If, in a rare instance, you find a damaged item in your order, please call our customer service as soon as possible. If it is determined that we are responsible for the damage to your garment, will provide you a credit to the original form of payment for the fair value of that garment, as explained in the American National Standards Institute National Fair Claims Guide for Consumer Textile Products.
Should there be an issue with your service, call the store immediately and they will make every effort to resolve the matter to your satisfaction. Please understand that some issues, like persistent stains, may not be able to be resolved regardless of available products and our efforts.
We strive to provide the very best quality cleaning for their customers. In the event you are not fully satisfied with the service, please contact our customer service.
Environmental impact should be reduced. We believe businesses should work to offset their environmental impact as much as possible. Laundry Guys uses high-quality, high-efficiency dry cleaning & laundry equipment in order to reduce the carbon footprint.